Teleprompter: Voice & Video support
Need help? Contact us in the app or with the form below.
Send us a message
You can also contact us in the app: Settings › Support › Contact support.
Too many messages. Your text is still here: try again in a few minutes.
Message not sent. Check your email address, and keep links to two at most.
Message not sent. Your text is still here: try again in a moment.
Message sent
Your message has been sent. We’ll reply to .
Common questions
The text doesn’t follow my voice.
Allow microphone and speech recognition access in iPhone Settings › Teleprompter: Voice & Video. Select Voice mode and read the words in your script. The app detects the language from your script’s text.
How do I import a script?
On the Scripts screen, tap Import a File and choose a .txt or .docx file. You can also paste text into a new script.
How do I use a teleprompter mirror (beam splitter)?
In the prompter, open Options › Mirror and turn on Flip horizontal (or Flip vertical for upside-down rigs). It stays on for every script.
Where are my videos?
After each take, save it to Photos or share it from the review screen. Closing the review without saving deletes the take after confirmation. Videos are never uploaded to our servers. If the app closes during recording, reopen it to recover the interrupted take.
What happens when the free trial ends?
After the free 3-day trial, choose monthly or yearly Premium to keep using the app. Your scripts stay saved in your account.
How do I cancel or manage my subscription?
App Store: iPhone Settings › your name › Subscriptions, or Settings › Premium › Manage subscription in the app. Web: Settings › Premium › Manage subscription. Premium stays active until the end of the paid period.
I changed phones or reinstalled the app.
Sign in with the same account: your scripts and Premium come back. For App Store purchases you can also tap Restore purchases.
How do I get a refund?
App Store purchases: reportaproblem.apple.com. Web purchases: contact support.
How do I delete my account?
Settings › Account › Delete account. For more information, read the Privacy Policy.